Get Help
Contact Support
✉️
Reach the Bernie Games Team
Having trouble with the app? Experiencing a bug, a billing issue, or just have a question? We're here for you. Send us a message and we'll get back to you as soon as possible.
info@bernieentertainment.com⏱ Typical response within 2–3 business days
Frequently Asked Questions
Common Questions
How do I restore my purchases? ›
Open Word Up! and navigate to Settings → Restore Purchases. Make sure you are signed in to the same Apple ID used when you originally made the purchase. Your subscription or one-time purchase will be restored automatically. If the issue persists, contact us at info@bernieentertainment.com.
How do I sign in with Apple? ›
On the sign-in screen, tap Continue with Apple. You will be prompted by iOS to authenticate with Face ID, Touch ID, or your Apple ID password. If you do not see this option or the button is unresponsive, make sure your device is running iOS 13 or later and that you are connected to the internet.
The app crashes or freezes — what should I do? ›
Try these steps in order: (1) Force-close Word Up! and reopen it. (2) Restart your device. (3) Make sure you have the latest version installed via the App Store. (4) If the issue continues, please email us at info@bernieentertainment.com with your device model and iOS version.
How do I cancel my subscription? ›
Subscriptions are managed entirely by Apple, not by Bernie Games. To cancel, go to Settings → [Your Name] → Subscriptions on your iPhone or iPad, select Word Up!, and tap Cancel Subscription. You will retain access until the end of the current billing period.
I was charged but didn't receive my content. ›
First, try Restore Purchases from within the app (Settings → Restore Purchases). If your content is still missing, contact us with your Apple ID email and approximate purchase date and we will investigate the transaction on our end. For billing disputes, you may also contact Apple Support directly at reportaproblem.apple.com.
Is there a free version of Word Up!? ›
Yes — Word Up! is free to download. A selection of content is available at no cost. Premium features and additional content packs are available via in-app purchase or subscription.
How do I delete my account and data? ›
You can request deletion of your account and associated data by emailing info@bernieentertainment.com with the subject line "Account Deletion Request" and the email or Apple ID linked to your account. We will process your request within 30 days in accordance with our Privacy Policy.
Does Word Up! work offline? ›
Core gameplay is not available offline yet. Features such as sign-in, purchase restoration, leaderboards, and syncing progress across devices require an internet connection.
Legal & Policy
Resources
Privacy Policy
Learn how Bernie Entertainment Inc. collects, uses, and protects your data.
View Privacy Policy →
Terms & Conditions
The terms governing your use of Word Up! and all Bernie Games products.
View Terms →
EULA
End User License Agreement for Word Up! in accordance with Apple's standard EULA.
Coming Soon →
Apple Billing Issues
For payment or billing issues processed through the App Store.
Report a Problem →